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Stay up-to-date on the latest trends and developments in the contact center industry with Local Measure's blog. From cloud contact center technology to customer experience strategies and product updates, our thought leadership and best practice articles provide valuable insights for businesses looking to improve their customer service operations.

Thought Leadership Series

Revolutionizing Customer Engagement: Discovering the Power of Omnichannel and Self-Service

Today, it's now expected that businesses provide a seamless experience across all channels. However, many struggle to implement an effective omni-channel strategy.

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Revolutionizing Customer Engagement The Power of Omnichannel and Self-Service
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How AI is revolutionizing contact centers
Thought Leadership Series
5 min read

Embracing the Future - How AI is Revolutionizing Contact Centers and Customer Service

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Benefits of a Cloud Contact Center for Retail Businesses
Thought Leadership Series
5 min read

Top 5 Benefits of a Cloud Contact Center for Your Retail Business

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Contact center agent working to improve productivity
Thought Leadership Series
5 min read

5 Ways to Increase Contact Center Productivity Using AI

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GenAi powered real-time translation for contact centers
Industry News

Local Measure Unveils GenAI-Powered Smart Translations to Revolutionize Multilingual Customer Service in Cloud Contact Centers

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Engage for Amazon Connect real time translation
Product Updates

Pioneering the Future of Multilingual Customer Service with Smart Translations

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Financial services contact center
Thought Leadership Series
10 min read

The Importance of a Contact Center for Banking & Financial Services

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AI in customer service to boost contact center productivity
Thought Leadership Series
5 min read

How to Find the Balance Between Humans and AI in Customer Service

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Top 5 Customer Experience Trends in 2024
Trends
5 min read

Top 5 Customer Experience Trends you Should Watch Out for in 2024

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Telus International and Local Measure Logos
Industry News

TELUS International and Local Measure Announce Partnership to Elevate GenAI-Fueled CX with Engage Platform Integration

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