.png)
Local Measure is excited to announce it is a recipient of a 2024 Geography and Global AWS Partner Award, Marketplace Partner of the Year, APJ, for the second year in a row. This serves to highlight the top AWS Marketplace partners that have achieved exceptional success through significant AWS Marketplace transactions, and it underscores Local Measure’s commitment to delivering cutting-edge customer experience solutions.
Local Measure is driving the future of customer service technology and empowering organizations to deliver proactive customer experiences that are intuitive and secure. With Local Measure’s pre-built, intelligent contact center platform, Engage, the company has set itself apart as a true pioneer in the contact center space. The business is delivering innovation through advanced Generative AI use cases; Engage offers a robust lineup of Smart Tools, powered by Amazon Bedrock. Acting as an agent co-pilot, these tools are designed to optimize contact center workflows, reduce Average Handle Times (AHT), and improve Customer Satisfaction (CSAT) scores.
Announced during the Partner Awards Gala at AWS re:Invent 2024, the Geographic and Global AWS Partner Awards recognize a wide range of AWS Partners that have embraced specialization, innovation, and cooperation over the past year. Geo and Global AWS Partner Awards recognize partners whose business models continue to evolve and thrive on AWS as they support their customers.
Leveraging AWS Marketplace for Growth
Local Measure’s CcaaS platform Engage is exclusively sold via AWS Marketplace and has been one of the key drivers of its success. By leveraging AWS Marketplace, Local Measure has made it easier for customers to procure its software while also enabling consulting partners to resell the product. This streamlined approach has driven consistent and significant year-on-year growth, showcasing the scalability and efficiency of AWS Marketplace.
"We were absolutely thrilled to win the AWS Partner of the Year award in APJ for a second year in a row. The innovation we've been able to bring to customers globally together with AWS for contact centers, especially using GenAI with Amazon Bedrock, has accelerated over the last year. This recognition of our impact from AWS is a testament to the hard work of our teams." said Jonathan Barouch, CEO and Founder of Local Measure
The Geography and Global AWS Partner Awards included a self-nomination process across several award categories, awarded at both the geographic and global levels. All AWS Partners were invited to participate and submit a nomination. Award submissions were reviewed by a third party, Canalys, and selected with special emphasis placed on customer success use cases.
In addition, several data-driven award categories were created and evaluated by a unique set of metrics that helped measure AWS Partners’ performance over the past year. Canalys audited the datasets to ensure that all measurements and calculations were objective and accurate. Finalists represented the top three ranked AWS Partners across each category.
The AWS Partner Network (APN) is a global program focused on helping partners innovate, accelerate their journey to the cloud, and fully utilize AWS's breadth and depth.
About Local Measure
Local Measure is pioneering the future of customer service technology and empowering organizations to deliver proactive customer experiences that are intuitive and secure. With a team across Oceania, Asia Pacific, North America, Europe, and Africa, Local Measure's clientele includes the world's largest travel, hospitality, retail, financial services, and telecommunications businesses.
Engage is a pre-built, intelligent contact center platform that transforms customer service. Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights.
.png)
