Customer Engagement, Delivered Instantly
Unlock WhatsApp's full potential in your contact center with Engage. Integrate both inbound and outbound messaging to elevate your customer service. Deliver personalized, real-time interactions that resolve issues before they escalate, ensuring customers feel valued and informed at every touchpoint.
Revolutionize Your Customer Engagement with WhatsApp
As an official WhatsApp Business Partner, Local Measure empowers your business to stay ahead of the curve by directly integrating inbound and outbound WhatsApp capabilities into your contact center operations.
Whether customers are reaching out with inquiries or you’re proactively sending updates, Engage ensures that every interaction is timely, personalized, and conducted on a platform your customers trust.
Connecting with Customers Has Never Been Easier
Your customers expect timely, personalized customer service that fits seamlessly into their daily lives. WhatsApp via Engage, backed by Local Measure as a trusted WhatsApp Business Partner, is designed to meet these expectations by delivering real-time, relevant messages that enhance customer satisfaction and build lasting relationships.
Explore how WhatsApp can transform your customer service operations, making every interaction count.
Deliver timely, personalized updates directly to your customers’ WhatsApp account, ensuring they’re informed and reassured without needing to contact you first. Whether it’s appointment reminders, flight changes, or personalized customer service offers, proactive messaging keeps your customers engaged and satisfied.
Empower your customers to switch from long hold times to WhatsApp with just a tap. Our call deflection feature reduces strain on your contact center by redirecting calls to WhatsApp during peak times, giving customers a faster, more convenient way to get the help they need.
Use customizable message templates to create communications that feel personal and relevant. WhatsApp Outbound lets your agents dynamically insert customer-specific details into messages, ensuring every interaction resonates with your audience and enhances their experience.
Streamline your communication process by automating routine messages based on customer interactions. WhatsApp integrates seamlessly with your existing workflows, allowing you to send messages triggered by specific actions, reducing manual effort and ensuring consistent, high-quality communication.
Ensure your messages are accurate, professional, and on-brand with real-time previews. WhatsApp Outbound lets you see exactly how your messages will appear to customers, allowing for last-minute adjustments and peace of mind before hitting send.
The Local Measure Advantage: Unleashing the Full Potential of WhatsApp
Our WhatsApp contact center functionality in Engage is designed to meet the evolving demands of modern customer service. By enabling real-time, personalized communication on a platform your customers trust, WhatsApp helps your business stay connected and responsive, all while enhancing satisfaction and loyalty.
Proactive and Reactive Customer Engagement
Manage both inbound inquiries and outbound notifications in one place. WhatsApp in Engage allows you to provide timely support when customers reach out and proactively send updates that preempt issues.
Seamless Integration with Amazon Connect
As a WhatsApp Business Partner, Local Measure Engage offers seamless integration with Amazon Connect, ensuring that your WhatsApp communications are fully integrated with your existing customer service workflows. This minimizes disruption and accelerates deployment, allowing you to start enhancing your communication immediately.
Automated Messaging Triggers
Automatically send WhatsApp messages based on specific triggers or events, such as when a customer interacts with an IVR (Interactive Voice Response) system. This feature reduces call center load and enhances the customer experience by providing quick and convenient responses.
Personalized Communication at Scale
Customize message templates using dynamic fields like customer names, order details, or appointment times. This ensures that every interaction feels personal and relevant, significantly improving customer engagement and satisfaction.
Advanced Analytics and Reporting
Gain deeper insights into both inbound and outbound interactions. Local Measure provides the analytics you need to understand customer behavior, measure engagement, and optimize your communication strategies across the board.
Streamlined Operations
Deflecting routine inquiries to WhatsApp can reduce the strain on your contact center. This lowers call volumes and ensures that customers receive faster, more convenient service, freeing up your team to handle more complex interactions.
Customer Stories
Explore real-world success stories from companies using Engage to transform their contact center operations and customer experience.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
See How WhatsApp Transforms Customer Engagement
Explore WhatsApp's tangible benefits as a channel in Engage. Explore real-world scenarios and learn how it can address common challenges faced by businesses across various industries.
Keep Travelers Informed, Reduce Call Center Strain
Airlines frequently face last-minute flight cancellations or changes, leaving passengers anxious and overwhelming call centers with inquiries.
With WhatsApp Outbound, airlines can proactively notify passengers of flight changes through personalized messages, offering them options to rebook or get more information with just a tap. This reduces the volume of incoming calls and ensures that customers receive timely updates, enhancing their overall experience.
Reduce Wait Times and Improve Service Efficiency
During peak times, contact centers often struggle with high call volumes, leading to long wait times and frustrated customers.
By integrating WhatsApp Outbound, businesses can offer customers the option to switch from a call to a WhatsApp conversation when wait times exceed a certain threshold. This not only alleviates the pressure on the call center but also provides customers with a faster, more convenient way to get the help they need.
Reduce No-Shows and Improve Operational Efficiency
Healthcare providers often face high rates of no-shows for appointments, leading to wasted time and resources.
WhatsApp Outbound can be used to automatically send personalized appointment reminders to patients, complete with options to confirm, reschedule, or cancel directly through WhatsApp. This reduces no-shows, ensures better resource utilization, and enhances patient satisfaction.
Boost Sales with Targeted, Timely Offers
Retailers struggle to capture customers' attention with generic, mass-marketed promotions, leading to low engagement and conversion rates.
With WhatsApp Outbound, retailers can send personalized offers and promotions based on customers' past purchases or browsing behavior. These targeted messages reach customers directly on their preferred platform, driving higher engagement and conversion rates.
Transform your contact center with WhatsApp in Engage
Get set-up with Engage and inbound and outbound WhatsApp functionality today
1. Support when you need it
Our dedicated support team is ready to assist you at every step, from the initial setup of Engage to ongoing optimization. We’re committed to helping you maximize the benefits of WhatsApp and achieve your customer engagement goals.
2. Customise Your Messaging
Choose from a variety of customizable message templates to meet your specific needs. Whether it’s appointment reminders, promotional offers, or critical updates, our templates make it easy to deliver personalized, on-brand communication.
3. Automate with Confidence
Set up automated workflows that trigger WhatsApp messages based on customer actions or predefined conditions. This ensures timely, relevant communication that enhances customer satisfaction while reducing manual effort.
FAQs
Still have questions? That's OK, we have more information below.
WhatsApp Outbound enables you to send personalized, timely messages directly to your customers on a platform they trust. This proactive approach reduces wait times, enhances satisfaction, and builds stronger customer relationships by reaching them before they even need to ask for help.
Absolutely. Engage’s WhatsApp Outbound allows you to set up automated workflows that trigger messages based on specific customer interactions, such as making a purchase or missing an appointment. This ensures that communication is always relevant and timely, reducing the need for manual intervention.
WhatsApp Outbound in Engage is designed to integrate seamlessly with Amazon Connect. Our team will guide you through the setup process, ensuring that everything works smoothly with your current workflows.
WhatsApp Outbound offers higher engagement rates compared to traditional SMS or email, thanks to its secure, familiar platform and the ability to send rich, personalized content. This leads to quicker responses from customers, increased satisfaction, and better overall communication efficiency.
As a WhatsApp Business Partner, Local Measure offers enhanced integration, advanced analytics, personalized support, and robust security. We ensure that your WhatsApp Outbound implementation is tailored to your needs and delivers maximum value.
Yes, Engage allows you to customize message templates with dynamic fields, such as the customer’s name, appointment details, or purchase history. This personalization helps make each interaction feel tailored to the individual, which can significantly enhance customer engagement.
During peak times or high call volumes, Engage allows you to offer customers the option to switch from a phone call to a WhatsApp conversation. This not only reduces wait times but also allows customers to receive the support they need in a more convenient and familiar way.
Our dedicated support team is available to assist you through every step of the setup process, from integration to customization. We ensure that our WhatsApp contact center solution in Engage is configured to meet your needs and that your team is fully equipped to leverage its full potential.
Engage is built with robust security measures that ensure all WhatsApp communications are secure and compliant with industry regulations. Customer data is protected throughout the process, maintaining the highest privacy and security standards.
Yes, you can use WhatsApp Outbound to send personalized marketing messages, promotions, and updates to targeted customer segments. This approach increases engagement and helps you drive conversions by reaching customers directly on a platform they frequently use..
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