Reimagining the Future of Contact Centers
Picture a world where customer service is proactive, efficient, and hyper-personalized. With Generative AI driving innovation, we’re transforming every interaction into a moment of genuine connection and unparalleled value.
Discover how Local Measure’s Engage platform is already pioneering AI-powered service and redefining customer experience innovation for the future.
Say Goodbye to Customer Service Inefficiencies
Wouldn’t it be great if the days of being stuck on hold, listening to repetitive messages, were a distant memory? Traditional call centers are plagued by inefficiencies that waste time and erode customer trust.
At Local Measure, we believe it’s time to leave behind:
Our vision is a world where every customer interaction is exceptional and includes:
Endless Hold Times
Customers deserve more than waiting endlessly for assistance.
Repetitive Storytelling
Explaining the same issue to multiple agents reveals the cracks in outdated systems.
Generic Service
Personalized service is now the expectation, and generic responses just won’t cut it anymore.
Hyper-Personalization
Every engagement is unique, with AI anticipating and addressing needs proactively, elevating the customer journey.
Proactive Service, Not Reactive Responses
A future of proactive engagement where customers are delighted by solutions they didn’t even know they needed.
Real-Time AI Understanding
Advanced AI that learns from context, adapts instantly, and mirrors human-like empathy to create natural, engaging interactions.
Lack of Customer Insights
Advanced analytics capabilities should be standard in contact center software to inform product development, marketing strategies, and customer service improvements.
Perfectly Balanced
A world where humans and digital workers work side by side to solve customer problems with seamless handover and escalation.
“By 2025, 75% of customer interactions will be managed by AI.”
Gartner
Our Vision of Seamless, Pre-emptive Service
We’re at the crossroads of an AI revolution in customer experience (CX), powered by Generative AI. Imagine an interaction so intuitive, it feels tailor-made for every customer. Our vision redefines how businesses connect, delivering hyper-personalized service that anticipates needs before they’re even expressed. This is more than just innovation—it’s a revolution that will transform customer service and set a new standard in how we connect.
Let’s Build a Future Worth Experiencing
The future of customer service is proactive, intelligent, and deeply human. Join us in revolutionizing the way the world thinks about CX. Don’t just imagine it. Experience the revolution.
The Future Workforce: Where Human Empathy Meets AI Precision
Tomorrow's contact center is all about AI-human collaboration, blending the best of both worlds to deliver exceptional customer experiences. Meet the next-generation roles transforming the way we work:
These Superhuman Agents use real-time AI insights to tackle complex issues with unmatched skill and genuine empathy, ensuring every interaction leaves a lasting impact.
These AI bots seamlessly handle routine requests and operate so naturally that customers won’t even realize they’re interacting with a machine.
Leaders who oversee the entire AI ecosystem, optimizing interactions and ensuring AI aligns perfectly with the organization’s values and customer expectations.
Experts who craft empathetic, human-like dialogue flows, ensuring AI conversations feel authentic and meaningful
Specialists dedicated to training and refining AI models, so the technology continuously learns and evolves intelligently.
Our Engage platform is already transforming contact centers worldwide, and this is just the beginning. Are you ready to future-proof your customer service?
Are You Ready
for the Revolution?
The future of customer service demands bold innovation and a readiness to adapt. Here’s how your business can stay ahead:
Invest in Future-Ready AI
Embrace platforms built for the AI age, prioritizing hyper-personalization and proactive service to transform the customer experience.
Redefine Roles
Turn traditional agents into Superhuman Agents, equipped with advanced AI support and training to excel in complex, high-value interactions.
Prioritize Trust & Security
Build customer confidence with transparent data practices and robust security measures, ensuring AI solutions remain secure and trustworthy.
Focus on Experience
Leverage AI to enhance, not replace, authentic human connections, ensuring every interaction is meaningful and engaging.
Register your interest to be involved in shaping the future.
Staying ahead means embracing change. The time to innovate and future-proof your customer experience is now. Partner with us to help reimagine your customer journeys and service experience.
Engage: Shaping the Future, One Interaction at a Time
At Local Measure, we’re not just dreaming about the future of contact centers—we’re building it. Our Engage platform is leading the way in revolutionizing customer service, and we’re inviting you to be a part of this transformation:
Generative AI Integration
Engage uses cutting-edge Generative AI to deliver real-time assistance, empowering agents with insights that enhance efficiency and empathy.
Omnichannel Excellence
Voice, messaging, email, and social channels seamlessly connect, ensuring every interaction feels cohesive and personalized.
Exceptional Voice Experience
Engage provides an exceptional voice experience with warm and cold transfers, pause and resume call recordings, automated routing for IVR and more.
Proactive Service Tools
Our AI doesn’t just respond; it anticipates customer needs and delivers proactive solutions before issues even surface.
Enhanced Agent Support
Routine queries are handled autonomously, allowing your agents to focus on meaningful, complex interactions that drive customer satisfaction.
Commitment to Security
We safeguard customer data with advanced security protocols, giving you and your customers peace of mind.
Let’s Build a Future Worth Experiencing
Our Engage platform is already transforming contact centers worldwide, and this is just the beginning. Are you ready to future-proof your customer service?
