The Travel & Hospitality Contact Center Solution for Creating Experiences
Bookings, changes, delays, payments, every interaction and experience matters. Engage is made for your customers and your agents, no matter where they are.
Engage is different to your current software, it works
Clunky, on-premise travel and hospitality contact center systems are time-consuming and expensive to operate. That’s why contact centers around the world are catering to modern consumer needs with Local Measure's Engage for Amazon Connect.
of consumers surveyed said they’d switch travel brands after just 1-2 poor customer service interactions.
Source - Pindrop
of customers say that when choosing a brand to travel with, their customer service matters most to them.
Source - Google
Build your brand through hyper-personalized support
Building a brand requires putting your customers' first. Engage helps your agents better understand customers and make life easier with intelligent AI and features like sentiment analysis, chatbots, skills-based routing and more.With hyper-personalized support, your brand can create deeper connections with your customers. Our efficient hospitality contact center solutions enhance loyalty and satisfaction and ensure customers are connected to the most suitable agents.
of consumers surveyed said they’d switch travel brands after just 1-2 poor customer service interactions.
Source - Pindrop
Be on the channels that your customers love using
Consumers today demand an exceptional experience. Let them reach you on the channels they use. Engage adds Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat and Webchat all out-of-the-box Our travel and hospitality contact center solutions make it easy for you to stay connected with your customers and to enhance customer conversations and interactions in real time.
"We chose to implement Local Measure, it was a tool that would assist and enhance access to our customer conversations. They gave us trends, they gave us knowledge, they gave us power."
Simon McGrath
Former COO Accor Pacific
of customers say that when choosing a brand to travel with, their customer service matters most to them.
Source - Google
Manage and scale agents without extra resources
Engage is the cloud-based solution that’s simple, secure, and scales perfectly with your team without extra resources. Reduces costs by easily adding or removing agents, access, features, and more without any technical people.
Save valuable time and money by implementing our simple, cloud-based travel contact center software, to enhance customer service and satisfaction, right out of the box.
Transform your travel or hospitality contact center in record time
There are no interruptions either, your contact center can operate business as usual.
Our contact center software has been tried and tested across various industries, including the hospitality sector, the travel industry, the retail space
1. Consultation
Engage and Amazon Connect are a powerful combination. Our AWS certified solution architects will ensure your new cloud contact center delivers to your customers, agents and business needs.
2. Implementation
Our in-house implementation teams ensure every implementation step is simple and fast so that your new cloud contact centre is up and running in no time, and that your staff are fully trained.
3. Support
When you need us, our dedicated support team are here. Most of our clients have very minimal support needs as Engage is secure, robust and scalable for contact centers of all sizes.
A smarter contact center solution
Experience excellence, right out of the box
Omnichannel experience
Omnichannel inbox, exceptional voice experience and prebuilt digital channels, let your customers contact your business on the channels they want.
Customer personalization
Understand your customers and anticipate the need to personalize their experience, using knowledge base integration, customer profiles, and internal notes.
Positive agent experience
Give your agents the tools to perform their jobs quickly and easily. Engage is a telecoms cloud contact center solution with an intuitive agent interface, alerts and notifications, agent next status, and more.
Actionable business intelligence
Get valuable insights that drive continuous business Improvements, including real-time dashboards, resolution codes, existing BI tool integration and more.
Operational efficiency
Use skills-based routing, automated workflows, proactive chatbots, CRM integration and more, to increase productivity through technology.
Accelerated time-to-value
With easier onboarding, volume-based pricing and free ongoing feature updates, you can get set-up quicker and realize value from your contact center sooner.
Uncompromising security
With SOC 2 Type II compliance, GDPR, CCPA and the Australian Privacy Principles, protecting your business and the privacy of your customer's data comes standard.
Salesforce CTI adapter
If you use Salesforce, simply add the Engage CTI adapter to Salesforce and easily respond to inbound enquires, or send outbound messages from Salesforce.
Let’s Build a Future Worth Experiencing
Our Engage platform is already transforming contact centers worldwide, and this is just the beginning. Are you ready to future-proof your customer service?