Global partners for Cloud Contact Centers Built on Amazon Connect
As a Global Service Delivery partner of Amazon Connect, and an ISV Accelerate partner, Local Measure delivers a complete contact center solution with end-to-end consultation, implementation and support services.
AWS Software Partner of the Year 2022 (Australia)
At the recent AWS Partner Summit in ANZ, Local Measure was pleased to be announced Software Partner of the Year 2022 (Australia). This is a testament to the hard work and ongoing innovation delivered by our team as well as the strong relationship that we enjoy with AWS.
say work-from-home is essential to the contact center of the future.
improvement in first call response rate equals around $276,000 in annual operational savings for contact centers
of contact center agents say that their company doesn’t give them the right tech to address CX challenges.
say work-from-home is essential to the contact center of the future.
Local Measure and AWS - Better Together
Clunky, on-premise contact center systems are time-consuming and expensive to operate. That’s why contact centers around the world are preparing to handle future customer needs with Local Measure's Engage for Amazon Connect.
Local Measure helps customers to modernize their contact center, improve customer experience and increase operational efficiency with Engage for Amazon Connect. By enabling the migration of legacy platforms to AWS, businesses can easily and quickly achieve the scalability, flexibility and a level of security that isn't possible with on-premise solutions.
“Game changing in reducing our Average Hurdle time”
Jane Doe
Head of customer service
improvement in first call response rate equals around $276,000 in annual operational savings for contact centers
Local Measure's Contact Center Solution
Local Measure’s omnichannel solution is an out-of-the-box contact center. Engage extends the power of Amazon Connect by unifying customer communications, artificial intelligence and machine learning into an intuitive agent interface, giving a complete view of the customer. Engage also provides a single inbox for agents to manage inbound voice calls and messages across WhatsApp, Facebook Messenger, Instagram DM, Twitter DM, WeChat, Apple Business Chat, email, SMS and more.
End to end sales support
Technical implementation of Amazon Connect and Engage
Ongoing product updates with zero upgrade costs
“Game changing in reducing our Average Hurdle time”
Jane Doe
Head of customer service
of contact center agents say that their company doesn’t give them the right tech to address CX challenges.
What is Amazon Connect?
Today’s customers expect highly personalized interactions that anticipate and solve their needs. To compete in this changing environment, enterprises need a simple, scalable contact center solution that can adjust to the changing needs of customers in real time while enabling easy and natural engagement.
Together, Local Measure and Amazon Connect are an easy-to-use, cloud-based omnichannel contact center, helping enterprises deliver better customer experiences while empowering remote agents to be effective. Partners can help you launch quickly, train new agents in minutes, and leverage artificial intelligence (AI) and machine learning (ML) to improve every customer interaction.
“Game changing in reducing our Average Hurdle time”
Jane Doe
Head of customer service
Engage is all-in on AWS
Our cloud contact center platform, Engage for Amazon connect, is all-in on AWS and as such, orchestrates a number of AWS services spanning business applications, front-end web and mobile, security, identity and compliance and compute, including
Amazon Connect
Our CCaaS platform Engage is built on Amazon Connect and uses Amazon Connect Customer Profiles, Amazon Connect Contact Lens & Amazon Connect Voice ID
Amazon Cognito
Amazon Cognito lets you add user sign-up, sign-in, and access control to your web and mobile apps quickly and easily.
Amazon Simple Email Service (SES)
With Amazon SES, you can send email securely, globally, and at scale.
Amazon Pinpoint
Amazon Pinpoint is a flexible and scalable outbound and inbound marketing communications service.
AWS Lambda
AWS Lambda is a serverless, event-driven compute service that lets you run code for virtually any type of application or backend service without provisioning or managing servers
Amazon Lex
Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications.
improvement in first call response rate equals around $276,000 in annual operational savings for contact centers
Simple Procurement via AWS Marketplace
At Local Measure, we believe that doing business should be easy, therefore to purchase Engage you can visit Local Measure on AWS Marketplace and subscribe with just one click.
Whether you want consumption-only pricing, or one of four subscription levels, we have something to fit with your needs and budget.
“Game changing in reducing our Average Hurdle time”
Jane Doe
Head of customer service
of contact center agents say that their company doesn’t give them the right tech to address CX challenges.
What is AWS Marketplace?
AWS Marketplace is a curated digital catalog that makes it easy for organizations to discover, procure, entitle, provision, and govern third-party software. You can find thousands of software listings from popular categories like security, business applications, and data & analytics, and across specific industries, such as healthcare, financial services, and public sector. You can also explore and buy professional services to configure, deploy, and manage your third-party software. With AWS Marketplace, you can shorten procurement times, implement the controls you need to operate with confidence, and enable your organization to unlock innovation.
“Game changing in reducing our Average Hurdle time”
Jane Doe
Head of customer service
improvement in first call response rate equals around $276,000 in annual operational savings for contact centers
of contact center agents say that their company doesn’t give them the right tech to address CX challenges.
