The Seamless, AI-Powered Voice Solution for Zendesk
Enhance your customer service and sales operations with a fully integrated, AI-powered voice solution inside Zendesk. Engage Voice, powered by Amazon Connect, delivers enterprise-grade voice capabilities that help you scale effortlessly, improve agent efficiency, and deliver crystal-clear conversations—all in one unified platform.
Deliver Exceptional Customer Service with Voice
Voice is still the most effective way to solve complex customer issues and build strong relationships. Engage Voice for Zendesk makes handling both inbound and outbound calls easy, giving your agents AI-powered insights, automation, and call routing tools to drive faster resolutions and better experiences.
The Local Measure Advantage: Elevating Voice Communication for Exceptional Customer Service
Engage Voice for Zendesk transforms your contact center into a seamless, AI-powered voice solution, ensuring clearer conversations, smarter workflows, and more productive agents. By integrating Amazon Connect’s enterprise-grade voice technology, Engage Voice enhances customer engagement, reduces operational complexity, and scales effortlessly to meet evolving business needs.
Crystal-Clear Conversations with Enterprise-Grade Voice Quality
Deliver high-definition voice clarity for seamless, professional customer interactions. With noise reduction, real-time quality monitoring, and dynamic call adjustments, every conversation is sharp, uninterrupted, and frustration-free.
AI-Powered Voice Automation & Smart Call Routing
Automate call handling with AI-driven workflows that reduce wait times, improve call resolution, and optimize agent performance. With features like predictive dialing, intelligent call routing, and next-best-action suggestions, Engage Voice ensures every call is efficient and effective.
Proactive and Reactive Customer Engagement
Manage both inbound and outbound voice interactions in one place. Engage Voice allows you to respond instantly to customer calls while proactively reaching out to deliver timely updates, appointment reminders, or follow-ups—ensuring a seamless, customer-first experience.
Seamless Integration with Zendesk & Amazon Connect
Engage Voice is built specifically for Zendesk, providing native integration that minimizes disruption and simplifies your workflow. Powered by Amazon Connect, it ensures enterprise-grade reliability, security, and scalability—giving you the best of Zendesk’s digital CX with the full power of voice.
Advanced Analytics & Real-Time Insights
Get deep visibility into every customer interaction with real-time dashboards, sentiment analysis, and predictive call insights. Engage Voice helps you track performance, understand customer needs, and optimize service strategies—all within Zendesk.
Security, Compliance & Privacy Built for Enterprise
Engage Voice ensures all voice interactions meet the highest security and compliance standards, with end-to-end encryption, GDPR and SOC2 compliance, and pause/resume recording controls—protecting sensitive conversations without compromising service quality.
Powerful Features That Elevate Your Contact Center with Engage Voice
Engage Voice is designed to help your team work smarter, resolve issues faster, and deliver exceptional customer experiences. From AI-driven automation to enterprise-grade security, here’s how Engage Voice transforms your contact center and CX.
Transform Customer Conversations
Leveraging Native Zendesk Call Data Points
Benefit from actionable insights. Every call is tracked with details like timestamps, durations, and agent notes and transcripts directly within the ticket. This means the integration is future-proof for future Zendesk QA and AI capabilities.
Voice QA Integration
Ensure quality with real-time call monitoring and scoring tools. Maintain consistent service standards, identify coaching opportunities, and boost customer satisfaction.
Pause and Resume Call Recording
Provide peace of mind with privacy controls. Agents can easily pause and resume recordings during sensitive conversations, ensuring compliance with regulations and earning customer trust.
Real-Time Conversational Analytics with Sentiment Analysis
Help your customers improve outcomes in real time. Sentiment analysis gives agents live feedback during calls, helping them adjust their tone and approach to create better customer experiences.
Predictive Dialer with Answering Machine Detection
Showcase productivity gains. Skip answering machines and connect agents only to live customers, saving time and maximizing productivity for high-volume outbound campaigns.
High-Quality Audio
Crystal-clear, stable communication as non-negotiable. Superior audio quality ensures professional, seamless interactions that elevate customer satisfaction.
Equip Teams for Success
Custom Attributes in the Agent Display
Personalization as the key to faster resolutions. With relevant customer details from the IVR or real-time transcript front and center, agents can deliver a more tailored and effective customer experience.
Agent Next Status
Agent control as a stress reducer. By allowing agents to pause new tasks when needed, this feature enhances focus and ensures no interactions are rushed.
Language Selection
Seamless global reach. With an interface in five languages, agents can choose to work in their preferred language, improving comfort and accuracy.
Unified Zendesk Interface
See how the unified interface eliminates inefficiencies. Agents can manage all customer conversations—voice, chat, email, and social—without switching systems, ensuring faster resolutions and consistent service.
Save Time, Deliver Results
Suggested Next Best Actions
AI-driven guidance as a must-have. Proactively recommend steps that help agents resolve customer issues faster, delivering faster resolutions and greater customer satisfaction.
Smart Notes
Effortless documentation. Automatically generated summaries of voice calls, free agents to focus on conversations while ensuring accurate records.
Smart Tasks
Allow automation to eliminate manual work. Automate repetitive tasks like form filling and data entry allowing agents to focus on meaningful customer interactions.
Automated Workflows
Streamline operations. Automating repetitive tasks like routing and tagging ensures efficiency and accuracy, helping agents stay focused.
Prove ROI
Resolution Codes
Simplify reporting. Standardized tagging makes it easy to categorize interactions, track trends, measure success, and identify areas for improvement.
Generative AI-Powered Post-Contact Summaries
Save time with automation. AI-driven summaries reduce after-call work, ensuring accurate documentation while allowing agents to focus on customer needs.
Data Redaction
Compliance as a built-in feature. Automatically redact sensitive data from voice conversations to safeguard customer information and ensure regulatory compliance.
Seamless for You and Your Customers
Screen Recording & Screen Share
Transparency and improvement. Capturing agent screens during interactions enhances quality assurance and improves training outcomes.
Cross-Channel History
The power of a unified view. Providing agents with access to a customer’s full interaction history allows for more personalized and informed service.
Native AWS Bedrock and OpenAI Integration
Cutting-edge AI capabilities. Seamlessly integrated tools deliver smarter, faster service through real-time sentiment analysis and workflow automation.
Amazon Q Integration
Win with workflow automation - Amazon Q simplifies complex, multi-step processes, ensuring precision and efficiency for your contact centers.
Corporate Branding
Customization as a key differentiator. With branded interfaces, your customers can create a consistent and professional experience that reinforces their identity.
3rd Party Integrations
Enjoy flexibility and scalability. Seamlessly connect Zendesk with Salesforce, HubSpot, Shopify, and more, ensuring your workflows are continually optimized.
SOC2 Type II Compliance
Build confidence with security. Robust data protection safeguards sensitive information, giving your customers peace of mind.
See How Engage Voice for Zendesk Transforms Customer Engagement
Explore the tangible benefits of Engage Voice in real-world scenarios and discover how it helps businesses improve customer service, reduce costs, and enhance efficiency.
Intelligent Call Routing Reduces Wait Times and Improves Efficiency
A telecommunications provider experiences high call volumes, leading to long wait times and frustrated customers. Calls frequently route to the wrong department, increasing transfers and lowering resolution efficiency.
With AI-powered call routing, Engage Voice automatically directs customers to the right agent based on their inquiry, language preference, and sentiment analysis. This ensures faster resolutions, fewer transfers, and a smoother customer experience.
AI-Driven Sentiment Analysis Enhances Customer Support in Financial Services
A global financial institution struggles to identify frustrated or dissatisfied customers in real-time, leading to missed opportunities for service recovery and increased customer churn.
Engage Voice’s real-time sentiment analysis detects negative sentiment as it happens, allowing agents to adjust their tone, offer proactive solutions, or escalate issues when necessary. Supervisors monitor live calls and step in when needed, ensuring higher service quality and faster resolutions.
Automated After-Call Work Boosts Agent Productivity in E-commerce
A leading e-commerce retailer finds that agents spend too much time on manual after-call work, including writing call summaries, entering case notes, and updating customer profiles—leading to longer customer wait times and lower agent availability.
With AI-powered post-call summaries, Engage Voice automatically generates call transcripts, tags key conversation details, and updates customer records, allowing agents to focus on the next customer faster.
High-Quality Audio and Call Monitoring Improve Customer Trust in Healthcare
A healthcare provider struggles with poor call quality and inconsistent service monitoring, impacting patient confidence and compliance with healthcare regulations.
Engage Voice’s crystal-clear audio quality, real-time call monitoring, and pause/resume recording features ensure compliant, professional, and secure patient interactions. Agents deliver clearer, more effective communication, while supervisors monitor calls and provide instant feedback.
Predictive Dialing Increases Sales Conversion for a Retailer
A national retail brand struggles to reach customers efficiently for sales follow-ups and promotional campaigns. Agents waste time dialing unanswered numbers and listening to voicemail messages, reducing their ability to connect with live customers.
With Engage Voice’s predictive dialer and answering machine detection, the system automatically skips voicemails and only connects agents to live customers. This increases talk time, reduces downtime, and improves sales conversion rates.
Customer Stories
Explore real-world success stories from companies using Engage Voice to transform their contact center operations.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
Elevate Your Customer Engagement with Seamless Integration
Implementing Engage Voice for Zendesk is straightforward. Follow these easy steps to start transforming your customer communication today:
1. Consultation
Engage Voice for Zendesk and Amazon Connect are a powerful combination. Our AWS-certified solution architects, together with the Zendesk team, will ensure your new solution meets your customers', agents', and business needs.
2. Implementation
Our in-house implementation teams and delivery partners ensure that every implementation step is simple and fast, so Engage Voice is up and running in no time and your staff is fully trained.
3. Support
When you need us, our dedicated support team is here. Most of our clients have minimal support needs as Engage Voice is secure, robust and scalable for contact centers of all sizes.
Contact your Zendesk account manager, who will advise you on the best way forward to meet your needs.
FAQs
Engage Voice for Zendesk is a next-generation cloud contact center voice solution, purpose-built for Zendesk and powered by Amazon Connect. It seamlessly integrates with Zendesk’s CX platform, enabling businesses to deliver crystal-clear voice calls, real-time AI-powered insights, and scalable customer service—all from within Zendesk.
Speed matters! Engage Voice is designed for fast, effortless deployment. With minimal setup, businesses can be up and running in no time, maximizing their Zendesk investment from day one.
While digital channels are growing, voice remains the most critical channel for high-value, complex, and trust-building interactions. Whether closing deals, solving urgent customer issues, or delivering a personalized experience, voice ensures direct, human-to-human connection—something chatbots just can’t replace.
Whether you’re running a lean team or a multi-thousand-seat operation, Engage Voice scales effortlessly. Its cloud-native architecture adapts to changing needs, ensuring you always have the right capacity, features, and performance.
Engage Voice includes AI-powered assistance, automated after-call work, customizable dashboards, and real-time quality assurance tools. This means agents can focus on customers while the platform handles the heavy lifting—boosting efficiency and reducing burnout.
Absolutely! Whether handling inbound customer support calls or running outbound campaigns, Engage Voice offers high-quality, scalable calling functionality with AI-powered features like predictive dialing and answering machine detection.
Yes! It’s designed to feel like a natural extension of Zendesk, with seamless UI integration and native workflows. No awkward toggling between systems—just effortless, friction-free conversations.
Easy! Reach out to your Zendesk representative or contact Local Measure for a demo and deployment details. We’ll show you how to unlock the full potential of your voice channel—seamlessly and effortlessly.
Unlike generic CCaaS solutions, Engage Voice is built specifically for Zendesk with deep integration, powered by Amazon Connect for enterprise-grade reliability. It delivers real-time transcription, sentiment analysis, AI-driven automation, and scalable performance—all within a single, unified experience.
We’ve got your back. Local Measure provides dedicated global support, including sales specialists, solutions architects, and expert guidance every step of the way. Whether it’s deployment, optimization, or troubleshooting, we ensure your success.
Still have questions?
For any other questions please contact us
Book a free demo
Join 2,500+ businesses who love Local Measure.