Revolutionize Customer Service with Generative AI
Boost Productivity, Reduce Average Handle Time, and Elevate Customer Satisfaction.
Discover how Local Measure’s Generative AI-powered Smart Tools can transform your contact center operations by automating tasks, enhancing communication, and providing real-time multilingual support.
Pioneering the Future of Customer Service
At Local Measure, we’ve integrated Generative AI into our Engage platform to enhance customer service, increase productivity, and reduce costs. Our AI-powered Smart Tools act as co-pilots for your agents, automating routine tasks and ensuring seamless, high-quality customer interactions. With data security and privacy as top priorities, our Smart Tools are designed to deliver peace of mind.
Smart Tools: Your Agent’s Generative AI-Powered Co-Pilot
In a world where customer expectations are higher than ever, delivering quick, accurate, and personalized service is crucial.
Local Measure’s Smart Tools are designed to streamline your contact center processes and workflows from start to finish, allowing agents to focus on delivering exceptional customer experiences.
Facilitate seamless communication with real-time translations within the Engage platform, allowing agents and customers to converse in their preferred languages. Reduce the need for multilingual teams and external tools, leading to substantial cost savings and smooth interactions. All transcripts are stored in both languages, providing a robust foundation for Quality Assurance and compliance monitoring.
Ensure every customer message is professional, accurate, and on-brand. Smart Composer automatically corrects grammar, adjusts tone, and enhances communication quality, saving agents time while allowing them to review and approve AI-generated content before it’s sent to the customer.
Smart Notes automatically summarizes call transcripts, drastically reducing After Call Work time. This allows agents to focus on resolving customer issues more efficiently, improving overall service quality.
Streamline form completion by automatically extracting information from transcripts and pre-filling task fields. This automation reduces manual data entry, freeing agents to tackle more complex tasks and increasing productivity and customer satisfaction.
Creating a Smarter Contact Center Experience
Local Measure’s Engage Smart Tools are designed to address the most pressing challenges in today’s contact centers. Whether it’s improving response times, reducing errors, or scaling support across global markets, our Smart Tools provide the solutions your business needs to excel.
Improved Productivity
Empower your agents to handle more interactions in less time. By automating repetitive tasks, Smart Tools free up your team to focus on complex issues, leading to quicker resolutions and a more efficient workforce.
Increased Accuracy
Our AI-powered tools significantly reduce errors, ensuring that every customer interaction is handled with precision. By minimizing costly rework, Smart Tools enhance overall operational efficiency and improve the quality of service provided to your customers.
Reduced Cost
Automating repetitive processes and optimizing post-call work reduces operational costs, freeing up resources to be allocated more effectively within your business. This cost efficiency enables you to invest in more strategic initiatives that drive growth.
Enhanced Customer Experience
With Smart Tools, your customers receive professional, accurate, and timely support, leading to higher satisfaction and loyalty. By streamlining communication and ensuring consistent quality, you can build stronger relationships with your customers and enhance their overall experience.
Uncompromising Security
We understand the importance of data security and privacy. With our BYO-AI model, your data remains entirely under your control and within your environment. Local Measure will never share this with third-party model providers.
Seamless Multilingual Communication
With real-time, GenAI-driven translations, Smart Tools enable your contact center to provide consistent and culturally nuanced support across multiple languages, expanding your global reach without the need for additional multilingual agents.
Customer Stories
Explore real-world success stories from companies using Engage Smart Tools to transform their contact center operations and customer experience.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
The Local Measure team is extremely professional. They really wanted to understand our business and our needs. They weren't just going to jump in and do what I asked them to do if it wasn't going to be the best solution. They listened, went away, worked on it, brought new ideas, and were quite resourceful, as well. I like that. They brought their own values to the table and were just an absolute joy to work with.
Real World Applications of Smart Tools
Smart Translations
Overcome Language Barriers in Global Customer Support
A firm with a global client base struggles to provide timely and accurate support to non-English-speaking clients. Agents have to rely on manual translation tools, leading to slow response times, communication errors, and poor customer experience.
Smart Translations can be implemented to automatically detect the language and translate messages between agents and clients in real-time, allowing seamless communication in the client's and agent’s preferred language.
Smart Composer
Ensure Professional and Error-Free Communications
Agents struggle to ensure that all client communications are error-free and professionally worded, especially when under time pressure. This leads to inconsistencies and potential misunderstandings.
Smart Composer can be used to automatically review and enhance the content of all outbound communications, correcting grammar and spelling and adjusting the length and tone as needed.
Smart Tasks
Streamline Data-entry and Form Completion
Agents are overwhelmed with the manual process of filling out forms and updating client information, which leads to errors and slower processing times, which frustrates clients.
Smart Tasks automate the extraction of required information from customer interactions to pre-fill forms, streamlining the documentation process.
Smart Notes
Reduce After Call Work (ACW) with Automated Summaries
Agents spend excessive time manually summarizing calls and documenting customer interactions, which delays addressing new inquiries and reduces overall efficiency
Smart Notes can be implemented to automatically summarize call transcripts, drastically cutting down the time agents spend on After Call Work.
Transform Your Contact Center with Generative AI
Implementing Generative AI in your contact center is easier than you think.
Here’s how to get started with Engage:
1. Easy AI Service Setup
We offer a BYO-AI model, allowing you to seamlessly integrate your chosen Generative AI service and LLM with Engage Smart Tools.
2. Selection of Smart Tools
Engage offers a variety of Smart Tools, including both out-of-the-box and premium options, designed to meet your specific needs.
3. Amazon Connect Contact Lens Setup
For voice interactions, simply implement Amazon Connect Contact Lens, and our team will assist with the setup if needed.
Try Smart Tools For Yourself
We know there's a lot to take in, so we have created this step-by-step walkthrough of how our Smart Tools will appear to your agents. Why don't you dive in and try it for yourself?
Seeing really is believing!
FAQs
We're here if you need us to
Engage leverages GenAI to streamline customer interactions, improve response accuracy, and automate routine tasks. This saves agents time and allows them to focus on high-value tasks, enhancing overall customer service efficiency and satisfaction.
A generative AI contact center uses advanced AI technologies to create and manage customer interactions, automate workflows, and assist agents with tasks such as text generation and translation, all in real-time.
Engage's Smart Translations tool provides real-time, contextually aware translation, enabling seamless communication between agents and customers in different languages without needing additional language-specific teams.
Engage improves efficiency, reduces costs, enhances customer interactions, and provides real-time insights, all while ensuring data privacy and security.
Use cases include automating responses, real-time translation, summarizing calls, and enhancing agent productivity with smart tools.
Yes, there is always an agent in the loop. Our AI tools assist with automating tasks and providing real-time support, but agents remain fully involved in the interaction process, with the ability to review, edit, and approve AI-generated content to ensure it aligns with the customer’s needs and your company’s communication standards.
Absolutely. Engage’s Smart Translations feature provides full transparency, allowing agents to view both the original message and the translated version simultaneously. This ensures that translations are accurate and contextually appropriate, maintaining the quality of the customer interaction.
Yes, all conversation transcripts are stored in both the original and translated languages. This dual storage is crucial for Quality Assurance, allowing you to review the interaction in both languages and ensuring that all communications can be accurately assessed for compliance and performance.
Storing transcripts in both the original and translated languages allows for comprehensive Quality Assurance. QA teams can review both versions to ensure that translations are accurate and that the interaction meets your company’s standards. This approach also enables detailed feedback on AI performance and helps in continuously improving the quality of customer support.
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