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SYDNEY, AUSTRALIA — December 10th 2024 — Local Measure, a global customer experience expert pioneering the future of customer service technology, announced today that it has achieved the Amazon Web Service (AWS) Generative AI Competency. This specialization recognizes Local Measure as an AWS Partner that helps customers drive the advancement of services, tools, and infrastructure pivotal for implementing generative AI technologies to improve customer experiences.
Achieving the AWS Generative AI Competency highlights Local Measure as an AWS Partner that has demonstrated technical proficiency and proven success in helping contact centers resolve customer inquiries more quickly and efficiently. Through successful deployments of solutions utilizing Amazon Bedrock and Amazon Q, Local Measure specializes in using generative AI to streamline customer interactions, provide hyper-personalized engagement, and enhance operational efficiency.
Local Measure has the experience and expertise gained from successful projects that address customer challenges with generative AI solutions, which serve as a key component of their digital transformation strategies. These solutions improve the customer experience by delivering personalized and engaging content, streamlining workflows, and producing actionable insights powered by AWS's generative AI technology.
“Local Measure is honored to achieve the AWS Generative AI Competency,” said Jonathan Barouch, CEO of Local Measure. “Our vision is to make every customer interaction exceptional, and we are thrilled to leverage AWS’s generative AI technology to accelerate that vision. By harnessing the agility and innovation of AWS, we empower our customers to offer proactive, personalized, and effortless service, fundamentally transforming their contact center operations.”
Local Measure’s Engage platform, built on Amazon Connect and powered by AWS’s generative AI technology, improves customer services. The platform’s Smart Tools—such as real-time Smart Translations—enhance agent productivity and deliver operational cost savings. By utilizing AWS generative AI solutions, including Amazon Bedrock and Amazon Q, Local Measure ensures customers benefit from secure, scalable, and intuitive technology, transforming the contact center experience. In Q3 2024, Local Measure saw the monthly usage of its Smart Tools across all customers multiply by 18 times.
"SupportZebra is excited to continue to scale generative AI capabilities to additional contact center clients to drive efficiencies in case management, knowledge management, and self-service. With one customer, we’ve already been able to bring down average handle time by 29% and increase average order value by 18%" - Nathan Yap, CEO SupportZebra, Local Measure Customer.
AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Competency Program to help customers identify AWS Partners with deep industry experience and expertise.
About Local Measure
Local Measure is pioneering the future of customer service technology and empowering organizations to deliver proactive customer experiences that are intuitive and secure. With a team across Oceania, Asia Pacific, North America, Europe, and Africa, Local Measure's clientele includes the world's largest travel, hospitality, retail, financial services, and telecommunications businesses.
Engage is a pre-built, intelligent contact center platform that transforms customer service. Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights. The platform uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers.
Awards won include Best New Technology Solution at the ICMI Awards, AWS Software Partner of The Year, and AWS Marketplace-APJ Partner of the Year.
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