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Webinar
The Art and Science of Personalization: How to Deliver Exceptional CX and Drive Business Efficiency.
Join us for an insightful webinar exploring the intersection of customer experience and business efficiency.
In this webinar, we will dive deep into the Local Measure/Ecosystm whitepaper on "How to deliver the right level of personalization to improve customer experience," and show you how personalization can not only enhance customer satisfaction but also drive cost efficiencies across your organization.
Learn practical tips and strategies for creating a data-driven, customer-centric approach to CX that balances customer needs with business goals.
Webinar Overview
During this session, hosted by Sheila Walthoe, Marketing Director of Local Measure, we will delve into the recently published white Paper from Local Measure and Ecosystm Research, which uncovers the secrets to delivering the right level of personalization to enhance customer experience.
Joining us is Audrey William, Principal Analyst at Ecosystm and the author of the white paper. Also sharing his insight is Jonathan Barouch, the CEO and founder of Local Measure.
Why Should You Attend This Webinar?
Personalization is a game-changer in today's competitive business landscape. By tailoring experiences to meet individual customer needs, companies can enhance satisfaction and loyalty while simultaneously optimizing operational costs.
In this session, you will:
1. Gain insights from Audrey William, a renowned industry expert, as she shares her expertise on personalization and its impact on CX.
2. Explore the Local Measure & Ecosystm white paper, uncovering best practices for delivering personalized experiences.
3. Discover how personalization can revolutionize your organization's customer satisfaction levels and drive cost efficiencies.
4. Learn directly from Jonathan Barouch, about real-world applications and success stories.
Fill in the form below to register for this On-Demand Webinar
Let’s Build a Future Worth Experiencing
Our Engage platform is already transforming contact centers worldwide, and this is just the beginning. Are you ready to future-proof your customer service?