Our vision is a world where every customer experience is exceptional
our mission
At Local Measure, we provide an intelligent contact center platform that empowers intuitive service; enabling the simplest experience for customers and agents.
Our Story
Founded in 2014, Local Measure took shape when our CEO & Founder, Jonathan Barouch, saw a huge disconnect in the travel, tourism, retail and hospitality industries. There was a disconnect where customer feedback and happiness were left in the hands of third-party review platforms - not the companies that needed these insights to improve their service, revenue and customer loyalty.
With an expert leadership team and board behind him, Jonathan and the Local Measure team partnered with companies such as Accor, Hard Rock Cafe, Virgin Hotels, Village Roadshow, Sea World - and more beloved brands.
Then COVID-19 hit. Due to the pandemic, many hotels, restaurants, cafes and travel businesses were forced to close or significantly reduce their operations and services. Local Measure’s clients, sadly, took the hardest hit and they needed a way of dealing with the challenges of increased customer contact and remote working that the pandemic threw at them.
For Jonathan and the Local Measure team, this presented an opportunity to take a pause - and put Local Measure's engineers on a new idea that could help businesses navigate in this new environment. In mid-2020, Local Measure launched a new SaaS product, a cloud contact centre solution called Engage for Amazon Connect. Today, once again, hotels, restaurants and cafes are continuing to use Local Measure's Guest Experience Suite to improve their service and contact centers around the world are moving to the cloud with Engage - speaking volumes for our team and vision from day one: To build a world where every customer experience is exceptional.
Our Global Locations
Our Values
We take great pride in building the world’s best solutions for our customers. We also take great pride in ensuring our team love their work and that's why our core values drive everything we do.
"I love our meaningful and driving core values as well as our warm, fun and welcoming community/culture." - Rani Sur, Global Implementation Manager
Zero ego
We’re equal players. Anyone can have an idea and everyone’s opinion gets a shot.
Think like a customer
We want our customers to thrive. Our #1 commitment is to their success.
Do the right thing
We are responsible for what we put into the world. We play by the rules, even when it’s easier not to.
Own it
If you have a good idea, run with it. The ball is in your court, ace it.
Punch above
Our size doesn’t hold us back. We’ll go against anyone and outperform on agility and skill
Have grit
We strive to win. We are scrappy, resourceful, and determined.
Build each other up
The whole is than than the sum of its parts. We help each outher out and celebrate as a team.
Laugh out loud
Laughter is always heard around our offices. Don’t underestimate the value of a one-liner.
Nathan Yap
CEO, SupportZebra
Kris Thornley
Senior Architect, Vodafone NZ.
Kris Thornley
Senior Architect, Vodafone NZ.
Dino Flores
Innovations Director
Robin Lu
Founder & CEO, Ai Systems
Richard Hay
IT Operations Manager, Coco Republic
Majdi Jebril
Are Media
The Local Measure Team
Meet the team trusted by 2,500+ companies like yours
Local Measure’s leader. A serial entrepreneur and successful start-up veteran, Jonathan is an advocate for innovation in Australia and is regularly featured in the press championing policy reforms.
James is an international business growth and development expert who is passionate about business development and marketing. He brings global experience across a background in strategy and development.
Giulia is an accomplished finance professional who brings to Local Measure over twenty years’ experience. With significant exposure to US high-tech multinationals, as well as SMEs, she is a hands-on operator with strong technical and practical knowledge, and a proven ability to provide strategic financial leadership.
Hannah brings over 10 years of experience holding senior product leadership positions and in developing B2B platforms, particularly in the hospitality and retail industries.
Christian is a multi-disciplinary designer with specific expertise in working with SaaS companies on new product development. He brings years of leadership experience and a passion for innovative and agile work processes.
Local Measure’s leader. A serial entrepreneur and successful start-up veteran, Jonathan is an advocate for innovation in Australia and is regularly featured in the press championing policy reforms.
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Join our team
At Local Measure we work hard, laugh hard and strive to win. If you’ve got grit, then get in touch.
Our Integration partners
AWS
As an AWS Partner, Local Measure brings additional omnichannel messaging capabilities to Amazon Connect. Engage for Amazon Connect enables contact centers to manage inbound customer conversations across voice and digital channels in one place, streamlining contact center operations and increasing agent productivity.
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